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COMMON FAQ's

What if my email address has changed?  Should I create another account?

I received my cartridge that I ordered from the Rewards Program and it is not in a package or clamshell, is it new?  Are cartridges in the Rewards program used?

How do I enter my Cricut Rewards into my account?

What are some common errors when entering Cricut Reward certificate numbers?

I purchased an eligible cartridge but it did not have a Cricut Reward certificate inside.  How do I obtain my Cricut Rewards for this cartridge?

I have an account established on www.cricut.com, so why can't I login to the Cricut Rewards site?  Why do I have to establish an account at www.cricutrewards.com if I already have an account at www.cricut.com?

I recorded my cartridges/purchases into my account at www.cricut.com, so why don't my Cricut Rewards points show up in my account?

How do I get credit for my Home Décor cartridge?

 

REGISTRATION

How do I earn Cricut Rewards?

How do I create a Cricut Rewards account?

I don’t remember my password; will you send it to me?

Is the program only open to U.S. Residents?

 

CRICUT REWARDS & POINTS

Where can I find Cricut Rewards?

I have the Sesame Street cartridge &/or the Hello Kitty cartridge and the Cricut Reward certificate included states 90 points, but the website states 100 points - how many points will I earn for the Sesame Street &/or Hello Kitty cartridge?

When do my Cricut Rewards expire?

My point balance seems wrong. What should I do?

Is there a limit to the number of Cricut Rewards I can redeem in one day?

I have a great idea for a product that would be perfect for the Cricut Rewards Store....how can I make a product recommendation?

What do I do if I purchased a cartridge that doesn’t have a Cricut Rewards certificate in it?

 

REWARD MERCHANDISE

Can I find out how long a specific reward will be available on the Cricut Rewards site?

How do I redeem my Cricut Rewards?

What happens after I redeem my Cricut Rewards for merchandise?

Why do I have to pay shipping for merchandise ordered from the Cricut Rewards Store? How can I avoid shipping charges?

Why can’t I use a PO Box for my address? 

Can I have Rewards merchandise shipped to an APO address?

Can I redeem my Cricut Rewards and have the merchandise sent to another person or address?

What is the return policy for items purchased through the Cricut Rewards Store?

 

SECURITY

Is the site secure?

Is my personal information secure?

 

PAYMENT

My credit card was not accepted, why?

My credit card was declined, but the charge is showing on my credit card account. What happened?

 

OTHER

 I have a question about a topic not covered in the FAQ section, how can I contact Cricut Rewards?

 

MOST COMMON QUESTIONS

What if my email address has changed?  Should I create another account?
DO NOT create another account!  Simply login to your Cricut Rewards account using the email you originally used when setting up your account. 

Click on My Account, click on "edit," change your email address, then click "Update Account" to save the change.  There is no need to call or email the admin for an email address change. 


I received my cartridge that I ordered from the Rewards Program and it is not in a package or clamshell, is it new?  Are cartridges in the Rewards program used?
All cartridges in the Rewards program are NEW, but some were previously part of a machine bundle or a special bundle promotion, so original packaging may not exist.  Rest assured that ALL cartridges that are included in the Rewards program are new.

How do I enter my Cricut Rewards into my account?

To enter Cricut Rewards certificates into your account, please go to www.cricutrewards.com and click on the link from the left navigation bar that reads "Enter Cricut Rewards."  You will be asked to login to your Cricut Rewards account.  If you do not have one, you will need to establish an account.  Please keep in mind that your account/login/passwords on www.cricut.com will NOT work on the Cricut Rewards program.  Please remember that Cricut Rewards is a voluntary program and therefore, must be separate from a www.cricut.com account. 

Once you are in your Cricut Rewards account, you will find a link towards the top of the page that says "Enter Cricut Rewards".  Click on that link and a pop-up window will open.  Please ensure that your web browser allows pop-ups from this site.  Enter any Cricut Reward certificates into the designated area.  To view a sample certificate, click on the link that reads "Click here for a sample certificate".  The site only recognizes these certificate numbers - 29XXXX- or 2000XXX- XXXX-XXXX-XXXX-XXXX -- SKU numbers &/or serial numbers are not recognized. 

Please note:
Rewards always use zeroes and never the letter O
Rewards always use the number 1 and not the letter L
Rewards always use the number 5 and not the letter S


What are some common errors when entering Cricut Reward certificate numbers?

Cricut Reward certificate numbers ALWAYS use zeroes, never the letter "O".  Other common mistakes include mistaking a "5" for a "S" or vice versa.  Also, "8" and "H" are sometimes confused.  Be certain to check these variables and re-enter your certificate number again varying the characters used as needed.


I purchased an eligible cartridge but it did not have a Cricut Reward certificate inside.  How do I obtain my Cricut Rewards for this cartridge?
If you do not have Cricut Reward certificates for an eligible cartridge released in 2008 or later, please go to www.cricutrewards.com. Click on the link on the left navigation bar that reads "Enter Cricut Rewards". You will have to create an account or login to your account. Please note that any accounts/logins/passwords from www.cricut.com will NOT work on the Cricut Rewards site.

Once you are logged in to your account, you will find a link toward the top of the page that reads "Enter Cricut Rewards". Click on that link and a pop-up window will appear. Then click on the link that reads "Click here for a sample certificate" and you will find directions on how to make a Cricut Reward certificate request for any you may be missing.

Once you begin that process, if you are unable to provide the required information to process your request, you will need to contact rewards@cricut.com by email or by phone (toll free) 877-7CRICUT (274288).


I have an account established on
www.cricut.com, so why can't I login to the Cricut Rewards site?  Why do I have to establish an account at www.cricutrewards.com if I already have an account at www.cricut.com?
The Cricut Rewards program is a voluntary program for interested customers, so it does NOT accept the same user name/login/passwords as www.cricut.com. If you wish to participate in the Cricut Rewards Program, you will need to establish a separate account at www.cricutrewards.com.


I recorded my cartridges/purchases into my account at
www.cricut.com, so why don't my Cricut Rewards points show up in my account?
Per above, the
www.cricut.com site and the www.cricutrewards.com site are completely different sites and do not share information/logins/passwords.  Participation in either site is VOLUNTARY, so account management on both sites is the responsibility of the user. 

Cricut Reward certificate numbers must be recorded into your account at
www.cricutrewards.com.  The Cricut Rewards site does not recognize SKU numbers, serial numbers or any other information obtained from a cartridge or its package.  It only recognizes the series of digits/letters found on a Cricut Rewards certificate.  If you need help with how to enter your Cricut Rewards, please follow the instructions above. 


Q: How do I get credit for my Home Décor cartridge?
A: The Home Décor cartridge was previously part of a special promotional offering and therefore cannot be included in the Cricut Rewards Program.


REGISTRATION
 
How do I earn Cricut Rewards?
Getting started is easy. Just collect Cricut Rewards vouchers from Cricut Cartridges released during 2008 and thereafter. Create an account on www.cricutrewards.com to enter your codes. Codes are electronically verified and points accumulate in your account until you are ready to redeem for exclusive Cricut merchandise.

How do I create a Cricut Rewards account?
Go to www.cricutrewards.com and click Register. Follow the directions to open a new account. To create an account, you must have a unique, valid email address and there is a limit of one account per person. The person who is the authorized email account holder of the email address indicated will be the account holder and must be at least 13 years of age or older.


I don’t remember my password; will you send it to me?
For security reasons, we will not send your password to you via email. We will, however, send you a link to a website which will allow you to create a new password. (Some email programs, such AOL, earthlink, yahoo) block auto-generated emails.) Your email address must match the address on the account for this new password feature to work correctly. If you do not receive the auto-email, please check your email Junk or Spam Folder. The email will come from service@cricutrewards.com. If your email service blocks auto-generated emails, contact us directly at service@cricutrewards.com and we will manually reset the password on your rewards account.


Is the program only open to U.S. Residents?
The program is available to the United States and Canada, as stated in the Cricut Rewards Member Agreement and Program Rules. As these Program Rules are updated availability in other specified countries will become active.


CRICUT REWARDS & POINTS

Where can I find Cricut Rewards?
Cricut Rewards can be found in any cartridge that was released for individual sale during 2008 and thereafter. See the link EARN POINTS on the Home Page for a complete listing.

I have the Sesame Street cartridge &/or the Hello Kitty cartridge and the Cricut Reward certificate included states 90 points, but the website states 100 points - how many points will I earn for the Sesame Street &/or Hello Kitty cartridge?
There was a printing error on the certificates - when you enter your Cricut Reward for the Sesame Street &/or the Hello Kitty cartridge, you will earn 100 points for each.  We apologize for this error.


When do my Cricut Rewards expire?
Cricut Rewards do not have an expiration date. Once the points have been redeemed and associated with a Cricut Rewards account they cannot be redeemed again. There is no time limit in which they need to be used to purchase merchandise.


My point balance seems wrong. What should I do?
Sometimes your computer’s cache will prevent you from seeing the most recent information, especially, if your rewards total changed since you logged in. If your total seems incorrect, log off, close all browser windows, open a new browser window and log back in.


Is there a limit to the number of Cricut Rewards I can redeem in one day?
No, you can redeem as many as you have at any given time. Please keep in mind that we only allow one certificate per cartridge to be redeemed per Cricut user.  For example, you may only redeem one certificate from Pooh & Friends on your account.


I have a great idea for a product that would be perfect for the Cricut Rewards Store....how can I make a product recommendation?
Provo Craft & Novelty, the manufacturer of Cricut would love to hear your ideas! Please visit the Forum section of the Cricut Rewards Store to provide feedback on the program and share your product suggestions. We look forward to hearing from you!


What do I do if I purchased a cartridge that doesn’t have a Cricut Rewards certificate in it?
First make sure that the cartridge was released by Provo Craft during or after 2008. If you have one of these cartridges and the certificate was not included please come to www.cricut.com/rewards and follow the links to enter your information. If your cartridge qualifies, from there you will be directed on how to receive your certificate.

 
REWARD MERCHANDISE

Can I find out how long a specific reward will be available on the Cricut Rewards site?
Cricut Reward merchandise is constantly changing and quantities are limited. Redeem your Cricut Rewards early to get the items you really want before they sell out.

 
How do I redeem my Cricut Rewards?
First, login to www.cricutrewards.com. Browse great rewards in your favorite categories or based on your available point balance. Then follow the simple process to redeem your reward. 

 
What happens after I redeem my Cricut Rewards for merchandise?
Please allow 10-15 business days for the delivery of your product if your order is shipping Fed Ex, if it's shipping USPS please allow 15-20 business days for the delivery of your product. Order process time is included in these estimates.  

Why do I have to pay shipping for merchandise ordered from the Cricut Rewards Store? How can I avoid shipping charges?
All orders placed through the Cricut Rewards Store are shipped via Fed Ex directly to the person placing the order. Shipping charges are calculated based on the number of items, total weight and total value of the merchandise ordered. Shipping charges cannot be avoided and are non-refundable.


Why can’t I use a PO Box for my address? 
Can I have Rewards merchandise shipped to an APO address?
Fed Ex cannot deliver to PO Boxes. If you are unable to provide a physical location, please use the address of your employer, a friend or a postal facility. We apologize for any inconvenience this may cause, but we are not able to make exceptions to this policy.

Furthermore, as Fed Ex does NOT ship to most APO addresses, we are unable to ship to military APO addresses at this time. 

 
Can I redeem my Cricut Rewards and have the merchandise sent to another person or address?
Yes, you can redeem your Cricut Rewards and have your merchandise sent to another person.  Simply create a shipping address in your account and link the appropriate address to your order. 


What is the return policy for items purchased through the Cricut Rewards Store?
All sales are final. Please view the sizing chart for apparel items to ensure that you purchase the correct size. If you purchase Cricut Merchandise that is not working properly, or if you have questions about your product, please contact Cricut Customer Support: 1-877-727-4288 Monday – Friday between the hours of 7:00 am and 6:00 pm (MST).


SECURITY

Is the site secure?
The Cricut Rewards Store is a secure site using the latest in encryption technology. You can shop with confidence that your personal information and credit card information is secure.


Is my personal information secure?
Please be assured that we will keep your personal information private! We will never sell or give away your email address or other personal information for any reason. View our privacy policy for more information.


PAYMENT

My credit card was not accepted, why?
The reasons for a credit card to be declined are many....you may have mis-keyed you card number or the billing address on your credit card does not match your address on the Cricut Rewards order.  Continuing to try to "force" the card through will only result in multiple charges/refunds posting to your account (see below).  Please log off and wait a few hours, or better yet 24 hours, to try your transaction again. 

My credit card was declined, but the charge is showing on my credit card account. What happened?
The "charges" that are appearing on your card account are pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Your card may have declined for one of the following reasons:

  1. Your BILLING address entered does not exactly match the BILLING address that your card company has on file.
  2. Your card company is declining your transaction because of insufficient funds or another reason from your card company.


Please contact your card company to release any pending holds from Cricut Rewards if you received an ERROR response that matches any of the reasons above. Cricut Rewards has no control of the grace period for releasing authorized funds, particularly debit card funds.


OTHER

I have a question about a topic not covered in the FAQ section, how can I contact Cricut Rewards?
Please send all inquiries to service@cricutrewards.com. Allow up to 48 hours for a response to your inquiry. 

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